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How to remove starsearch.info virus?

Discussion in 'Tech Support' started by Jjf88, Jan 30, 2015.

  1. Jjf88

    Jjf88 Auror

    Joined:
    Oct 15, 2007
    Messages:
    671
    Picked up a weird virus that loads a different homepage and search tool bar when I am on my computer. I looked up several different ways to remove it but none thus far have worked. Came to DLP because I know we have a lot of tech savvy people on the forums.

    I'm posting this from my phone. I could wipe my PC but I would rather not if possible.
     
  2. Sacro

    Sacro Groundskeeper

    Joined:
    Dec 18, 2010
    Messages:
    300
    Location:
    Germany
    It's always hard to say if you only picked up some adware or more. If you want to be sure, I'd recommend going to BleepingComputer, read and follow the preparation guide and then create a thread in the "Virus, Trojan....removal logs" subforum, so that people who know what they're doing can help you.

    If you don't want that, then you can try your luck with running adwcleaner and then junkware removal tool. That normally takes care of most adware, but you should still make a backup before using those tools, even if they're relatively "harmless", just to be on the safe side.
     
  3. TheWiseTomato

    TheWiseTomato Prestigious Tomato ~ Prestige ~ DLP Supporter

    Joined:
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    Australia.
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    Malwarebytes is another good program. I had a similar virus under a different name and it helped. Free, too.
     
  4. Hero of Stupidity

    Hero of Stupidity Villain of Sensibility ~ Prestige ~ DLP Supporter

    Joined:
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    I found ccleaner an useful tool too. I second Malwarebytes too.
     
  5. Jjf88

    Jjf88 Auror

    Joined:
    Oct 15, 2007
    Messages:
    671
    Ran Malwarebytes. Didn't pick it up the first time but got it the second time. I'll try ccleaner, adwcleaner and jrt weren't very useful but I'll try them again.

    Thanks for the help, guys. Think Malware helped resolve it though.
     
  6. Zombie

    Zombie Black Philip Moderator DLP Supporter

    Joined:
    Apr 28, 2007
    Messages:
    6,036
    HijackThis and CCleaner and Malwarebytes/Spybot Search and Destroy usually will get anything. Booting into safe mode makes removing things like that easier sometimes as well as clearing your temp files system wide. Last time I had malware it had stored it's self in a temp folder and took me forever to hunt down.