I see someone has been going through my post history . Yes, it is fairly stressful. At the moment, I manage some tasks for some of the cinemas. This isn't actual Tech Support, more Content Management really. Tech Support is usually handled at the site level locally but the company just recently had a big shakeup with new systems, new projectors, new servers, new managers even and now no one at the sites knows how to do anything. Apparently, things weren't much better before the shakeup and it costed the company a fair few quid. They now want all of the actual technical support for all sites to be done by me. Not my team (I don't have a team), just me. So whenever a projector or server messes up in any site, I'd be the one they call. Socially speaking, I'm a bit weird. Stick me in bar/club or in the middle of a random city and I'll be as extroverted and confident as needed as long as I'm talking with strangers. If I have to interact with people I actually know (But not friends with) then I'm more of an introvert. It's why I loved interacting with customers. Strangers that I'll never have to see again or who won't remember me? Love it. Acquaintances who I have to see on a regular basis? Forget it. The promotion offers some interaction but only over the phone and only to staff at the site as they describe the problem. There really is no "Next promotion" as the requirements to get it involve skills that can't be acquired in the company itself and the person currently holding the position has held it for three decades and rumour has it that he's already got a replacement lined up. Yeah, tech is really a hit or miss when it comes to interaction. You'll either be in a team with people you love, in a team with people you hate or by yourself in a cupboard with a window the size of a HP Pavillion laptop. Unfortunately, the only job I'm likely to get is either manual labour or retail due to a lack of transferable skills. I ordinarily wouldn't mind either of these but I really do need to focus on building a career. Not really possible to incorporate customers into the position as that would result in them asking question we don't really want them to ask. I'll most likely take the job, stick it out for a while, get the skills I need, then jump ship to something I might actually like.