No. Fuck them. They had one fucking job. You just did what you thought you were supposed to be doing. The next time you call in you start asking for a manager, and if they refuse to give you one. You start calling them names until they put you on the line with the manager just so you shut up, and then you tell them how fucking incompetent they are. Because they had one. fucking. job. I hate when people can't do their fucking jobs right. I get that people suffer from an abundance of apathy and don't care enough to provide correct services to people, but jesus fuck, just do the bare minimum of what your job requires with some level of competence so shit like this doesn't happen. At that point I stop caring if people don't get paid enough, or whatever else other bullshit excuse they give to make up for their own failings. Just do what the fuck I ask. /end rant. I have a long standing hatred for useless people in customer service. I've been on the wrong side of shitty service way too many times for the color of my skin, the way I look or dress, and other shit way too many times to let something like that slide. So, start with the hospital. Have them contact the company that charged you and have them fix it. Then contact your insurance and tell them how you had to do their job for them.