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Buggy email alerts

Discussion in 'Site Related Support' started by Beonid, Jun 19, 2012.

  1. Riley

    Riley Alchemist DLP Supporter

    Joined:
    Nov 8, 2007
    Messages:
    2,345
    Location:
    On The Eastern Seaboard, USA
    I actually just switched Gmail accounts. Before that it was an old AOL account, but the update there was just that I stopped using AOL.
     
  2. Arrowjoe

    Arrowjoe Auror

    Joined:
    Jan 27, 2011
    Messages:
    612
    Gender:
    Male
    Location:
    Vancouver, Canada
    No luck finding where the messages stopped coming regularly. Nothing is showing up in the spam folder either.

    I do get updates from other threads, but it only seems to work if I go visit the thread that day. After I visit I'll get an update, then it stops again. I have this WBA thread set to instant update, but I've gotten maybe 5 updates total since I sub'd to it, and it's progressed about 4 pages since then.

    And no email from any of the PM's you've sent me.

    tbh, I wouldn't mind switching to my gmail account. I'm trying to shift all the important stuff off that hotmail account anyways. I've had it for a decade and it gets inundated with crap.

    First thing I see when I go to that thread.

    Goddamnit yak. Sub'd. Try not to blind me.
     
    Last edited: Jul 16, 2013
  3. yak

    yak Moderator DLP Supporter Retired Staff

    Joined:
    Jul 28, 2007
    Messages:
    4,001
    Location:
    Australia
    I should've checked this first. Go here: https://forums.darklordpotter.net/profile.php?do=editoptions

    Was Receive Email Notification of New Private Messages already ticked?

    Have you ever received a PM notice in your email that you can remember?

    Gmail is probably a good fit. I've been happy with it.

    Lololol. It's nothing you haven't seen before. :p
     
  4. Arrowjoe

    Arrowjoe Auror

    Joined:
    Jan 27, 2011
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    612
    Gender:
    Male
    Location:
    Vancouver, Canada
    Woops. PM's weren't set to email alert. Fixed that.
     
  5. yak

    yak Moderator DLP Supporter Retired Staff

    Joined:
    Jul 28, 2007
    Messages:
    4,001
    Location:
    Australia
    Just to update:

    I sent Minhoto 5 PMs within 30 seconds of each other and they all arrived as emails. He also received update alerts for the WTF Image thread.

    So, this might be fixed. Maybe Raven did some behind the scenes mojo to grease the email wheels. Looks good.
     
    Last edited: Jul 17, 2013
  6. Arrowjoe

    Arrowjoe Auror

    Joined:
    Jan 27, 2011
    Messages:
    612
    Gender:
    Male
    Location:
    Vancouver, Canada
    All hail yak, god of magic, for his tireless efforts I this endeavour. Truly, he is a king among men.
     
  7. Thaumologist

    Thaumologist Fifth Year ~ Prestige ~

    Joined:
    Jun 27, 2011
    Messages:
    149
    Location:
    Wrexham, Wales
    High Score:
    2000
    I'm currently suffering from this, and seem to have been doing so for the last 24 hours. No emails from DLP anywhere in my system, junk or not.

    Last email I got was
    I've checked my account options, and it all seems like I should be getting emails for new posts. I'm currently using an @hotmail.co.uk address, and check it online through outlook.com.
     
  8. yak

    yak Moderator DLP Supporter Retired Staff

    Joined:
    Jul 28, 2007
    Messages:
    4,001
    Location:
    Australia
    Ditto. Last email header:

    Code:
    Delivered-To: [redacted]@gmail.com
    Received: by 10.70.12.162 with SMTP id z2csp9092pdb;
            Sat, 14 Sep 2013 02:37:16 -0700 (PDT)
    X-Received: by 10.182.104.36 with SMTP id gb4mr16587006obb.43.1379151436046;
            Sat, 14 Sep 2013 02:37:16 -0700 (PDT)
    Return-Path: <nobody@prophet.rave5.com>
    Received: from prophet.rave5.com (2607.f0d0.1002.001d.0000.0000.0000.0022-static.v6reverse.softlayer.com. [2607:f0d0:1002:1d::22])
            by mx.google.com with ESMTPS id s9si9174662oem.55.1969.12.31.16.00.00
            (version=TLSv1 cipher=RC4-SHA bits=128/128);
            Sat, 14 Sep 2013 02:37:15 -0700 (PDT)
    Received-SPF: pass (google.com: domain of nobody@prophet.rave5.com designates 2607:f0d0:1002:1d::22 as permitted sender) client-ip=2607:f0d0:1002:1d::22;
    Authentication-Results: mx.google.com;
           spf=pass (google.com: domain of nobody@prophet.rave5.com designates 2607:f0d0:1002:1d::22 as permitted sender) smtp.mail=nobody@prophet.rave5.com
    Received: from nobody by prophet.rave5.com with local (Exim 4.80)
    	(envelope-from <nobody@prophet.rave5.com>)
    	id 1VKmHy-0006aD-SX
    	for [redacted]@gmail.com; Sat, 14 Sep 2013 04:37:14 -0500
    To: [redacted]@gmail.com
    Subject: Reply to thread 'Questions that don't deserve their own thread.'
    From: "Dark Lord Potter Forums" <admin@darklordpotter.net>
    Auto-Submitted: auto-generated
    Message-ID: <20130914093714.5387334635d6@forums.darklordpotter.net>
    MIME-Version: 1.0
    Content-Type: text/plain; charset="ISO-8859-1"
    Content-Transfer-Encoding: 8bit
    X-Priority: 3
    X-Mailer: vBulletin Mail via PHP
    Date: Sat, 14 Sep 2013 04:37:14 -0500
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - prophet.rave5.com
    X-AntiAbuse: Original Domain - gmail.com
    X-AntiAbuse: Originator/Caller UID/GID - [99 99] / [47 12]
    X-AntiAbuse: Sender Address Domain - prophet.rave5.com
    X-Get-Message-Sender-Via: prophet.rave5.com: uid via acl_c_vhost_owner from authenticated_id: nobody from /only user confirmed/virtual account not confirmed
     
  9. Thaumologist

    Thaumologist Fifth Year ~ Prestige ~

    Joined:
    Jun 27, 2011
    Messages:
    149
    Location:
    Wrexham, Wales
    High Score:
    2000
    And it seems to be working again - I just got three alerts.
     
    yak
  10. Lord Ravenclaw

    Lord Ravenclaw DLP Overlord Admin DLP Supporter

    Joined:
    Apr 2, 2005
    Messages:
    4,372
    Location:
    Denver, CO
    I haven't forgotten about this -- I'm still investigating when I get time.

    Ultimately it might come down to a vB upgrade, the mail server has been removed from potential issues.
     
  11. Peter North

    Peter North Dark Lord

    Joined:
    Jul 10, 2013
    Messages:
    1,897
    Gender:
    Male
    Location:
    New Hampshire
    I have not received alerts for the Naruto manga thread 2 of Bleach manga thread. I double checked with Gmail since they are a pain in the ass but it looks like the alert never went out from your end.
     
  12. Lord Ravenclaw

    Lord Ravenclaw DLP Overlord Admin DLP Supporter

    Joined:
    Apr 2, 2005
    Messages:
    4,372
    Location:
    Denver, CO
    Through our new email provider, we have excessively good tracking around all of our email outbound (as well as better deliverability). I'll be able to track this issue much more closely. Let me know if ya'll still see issues.

    One thing to keep in mind is that you won't receive email notifications for a thread if you've already received one and haven't looked at the thread.
     
  13. yak

    yak Moderator DLP Supporter Retired Staff

    Joined:
    Jul 28, 2007
    Messages:
    4,001
    Location:
    Australia
    That's a good change. Having to look at the thread vs. any DLP page will stop me from receiving updates to threads that I don't care about but haven't unsubbed from yet. That'll cut down on a lot of email traffic I'm guessing.
     
  14. Lord Ravenclaw

    Lord Ravenclaw DLP Overlord Admin DLP Supporter

    Joined:
    Apr 2, 2005
    Messages:
    4,372
    Location:
    Denver, CO
    It isn't a change, I believe that's how it's always worked. Perhaps it's any DLP page, just wanted to bring that up as how emails might not be getting sent.

    Either way, it's transactional email now which I can use to search for issues.
     
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